Genius Bar

For some unknown reason, yesterday the home button on my iphone stopped working. For those of you that don't know, the home button is by far, the most important button. Really, the only "button" per say. Anytime I needed to do something different on my phone, I had to turn it off and back on again. Somewhat of a pain in the dupah, as my grandmother would say.

Today I scheduled an appointment at the Apple store. When I showed up, the dorky Apple genius told me he thought he could fix it. He just needed to replace the blah, blah, blah with a new blah, blah, blah, and reset the blah, blah, blah, and it would be as good as new. He said it with such geeky confidence that I believed him. When he walked back out, I was sure this genius had figured it all out and fixed my phone. When he showed me what he had done, the phone did the same exact thing. Didn't work.

Then the little genius so gently told me that the warranty on my phone had elapsed a mere 20 days ago. He got almost a little smirk on his face as he said this. I was sure it was because he was rubbing it in. I began to panic, thinking what my husband would do to me. He would surely find out when I turn my phone on and off all the time. There was no way to hide this. Just as I was about to throw myself across the genius bar and take this geeky little, not-so-genius, Apple dork's throat in my hands, he told me he would honor the warranty since it was so close. He then handed me a brand new iphone. 

The guy saved my life. He may not be genius enough to fix my phone, but he was genius enough to provide excellent customer service. He allowed me to leave happy. Steve Jobs may not be happy about him handing over free iphones to unwarrantied customers, but what does $200 mean to Steve Jobs? 

I did not tell Jeff of the phone mishap until after it worked out nicely. I wasn't sure how he would take it, so I was trying to come up with a plan to break it to him easily if the genius bar could not help me. Luckily they did, because all I had come up with was simply saying, "at least I didn't crack it!"